Repairs and Goodwill Stitching Guarantee

REPAIRS

We are able to accept D&H items back for repair at our London workshop. We do not unfortunately accept items from other manufacturers (this has to do with our product liability insurance).

Please send us an email first with images of an item for repair: hello@dogsandhorses.co.uk

 

GOODWILL STITCHING GUARANTEE

We are happy to provide a lifetime guarantee on the stitching of our products. Which is a bit mad considering the rough and tumble that dog accessories can be subjected to.

This is a Goodwill offer so we ask that expectations and circumstances are reasonable (for example, if a dog has chewed through, that's not an issue with the stitching OR if you have been using the item heavily for some years, there will be fair wear and tear but please do ask because often the repair is simple for us to make).

Please contact us directly by email with images, hello@dogsandhorses.co.uk.

We do not cover the cost of postage to our workshop unless it's within three months of the item having been fulfilled (not a hard and fast rule and any requests are taken on a case-by-case basis). 

London workshop:

Dogs & Horses Workshop
229 All Souls Ave
London NW10 3AE